Warranty & After-sales
Warranty & after-sales support
Every iFORWAY product ships with a manufacturer warranty and access to our after-sales team. To open a warranty case, please send us the following and we will respond within one business day:
- Order number or invoice reference
- Product model and serial number (printed on the rating label)
- A short description plus photos or a video of the issue
Email inquiry@iforway.com or message us on WhatsApp at +86 13828849396.
For B2B partners
Distributors and OEM customers get a dedicated account manager, spare-part planning and localised RMA handling. Contact your account manager or request a quote to discuss the service terms for your market.
Full warranty documents, per-product warranty periods and downloadable RMA forms are being published. Ask us for the current terms for your model.
