Refund policy
Product Inspection and Quality Assurance:
iFORWAY has a dedicated quality control and assurance team responsible for inspecting goods before shipment. The company is committed to providing top-notch product quality.
Return or Exchange Process:
Customers must meet all return conditions and upload the necessary documents and photos. Items must be returned in the original packaging or a sturdy box to ensure safety. After the return is processed, customers will receive a confirmation email containing refund details, and refunds will be processed within 5 business days.
Order Cancellation and Fees:
If iFORWAY cannot ship within 7 business days, customers can request to cancel their order.
If an order is canceled after shipment, a $10 shipping fee will apply.
If a package is shipped but the customer refuses to accept it, the refund will be subject to a $10 shipping deduction.
If the package is accepted but the customer wishes to return it, a $20 return label fee will be charged.
Refund Policy:
Defect-Free Products/No Longer Needed: Full refund within 30 days, plus $10 shipping. After 30 days, refunds will be 30-80%.
Defective Products: Full refund within 30 days; after 30 days, refunds will be 30-80%.
Exchange Policy:
Undamaged/Unused Products: Exchangeable within 30 days at no extra cost.
Products with Quality Issues: Full or partial refunds within 30 days; the exchange process will begin on the second business day after the return is received.
Warranty Exclusions and Notes: Natural wear and tear and damage from use are not covered under warranty.
If the product is damaged/misused resulting in warranty voidance, no compensation will be provided.
Return, Exchange, and Refund Procedures: To initiate a return, exchange, or refund process, please contact us via email with the reason for the return, product photos/videos, and order number.
Refunds to PayPal accounts can take up to 48 hours, while refunds to credit cards may take up to 7 to 14 business days.
Other Notes: If the shipping address is incorrect or the package is refused without quality issues, an additional $20 reshipping fee will apply.
Accessory items are not subject to return or refund policies; once sold, they cannot be returned or refunded.
