Below FAQ are some common concerns of our clients before purchasing iForway products, if you have other questions, please just send it to support@iforway.com

To US states or CA, shipments will be arranged out within 3-5 working days after ordered via US local post from our US warehouse, shipping time depends on the efficient of post.

To other countries, shipments will be arranged out in 3 -5 working days after ordered from China warehouse, about 12-20working days.
iForway PowerElf 500 used best in class power cell and is comprised with 48 lithium ion batteries

Unfortunately,PowerEfl 500 can not be carried onto a plan as a carry on or stowed away as cargo luggage.This is because the FAA limits batteries over than 100Wh from riding on planes. We apologize for the inconvenience.PowerElf is a great traveling companison andcan be used when traveling by car or compervan for a road trip or by bout for your next sailing trip.

PoweElf is conservatively labeled to last 1200 cycles,After 1200 cycles,you can continue to use PowerElf,however,its remaining capacity will be slightly lower to 80%,After 1500 cycles,PowerElf's battery will decrease 60% charge capacity.This is standard accross lithium ion battery products. The shelf life of PowerElf is one year, means the battery power will reserve for one year after fully charged, but we strong recommend to check and charge fully every 3-6 months.
Yes, lines of iForway portable power station and solar generators are pure sine wave,iForway is engineered by some of the best battery minds in the world,we pride ourselves on have the best advantage technology.
iForway is designed by the best battery minds in the world.Premium quality materials and advanced battery technology is what iForway all about. We aim to provide you a higher quality products than anything on the market,This means that we will provide a longer working life for your devices,wider operating temperature range(-4~140 degree Fahrenheit) and increased drability.
Yes,we have AC110V/60Hz(for 100-120V edition) and 230V/50Hz (for 220-240V edition),when you place order, just write down your notes, then we will ship the products based on your instruction.
You will receive an email confirmation with your tracking number once your order has shipped from our warehouse. If you didn't receive this email, check your spam or junk email folder or contact us by phone at +8675586006583 or by email at support@iforway.com You can also view tracking numbers once your order has shipped by logging into your customer account.
Our gear is meant to power you anywhere you need it. We make sure to test it in some of the toughest environments possible, from Everest basecamp to remote villages in Kenya, so we know it’ll work whenever, wherever you need it. That being said, we recommend checking the details of each product for durability ratings. the iForway Portable Power Stations should be kept dry at all times. All of our solar panels are designed to be outside soaking up as much sun as possible, even if that means withstanding a storm (or several). Check the individual product user guides for more information.
We have a robust Q & A section on each product page. Go to the product in question and most likely your answer will be found here. If not, live chat, email or phone support is always an option.
If unused, power packs are typically capable of holding a full charge for 12 months. However, we highly recommend charging the battery every 3-4 months for a healthy lifespan and storing the power pack plugged into the wall or solar panel.
Red color on the AC button indicates that at the current load, and you need to remove your device and reboost the power station
Yes. For more information contact inquiry@iforway.com

Sign up to receive our email Modified sine wave inverters are very affordable. Using a more basic form of technology than pure sine wave inverters, they produce power which is perfectly adequate for powering simple electronics, like your laptop. Modified inverters are best suited for resistive loads which don't have a start up surge.

Pure sine wave inverters use more sophisticated technology to protect even the most sensitive electronics. Pure sine wave inverters produce power which equals – or is better than – the power in your home. Appliances which may not function properly, or which may be permanently damaged, without pure, smooth power will be safe with pure sine inverters

While all the cables that are needed for you to use your power pack and/or solar panel are included you may find it more convenient to have additional accessory cables, click here to visit our accessory page.

PowerE can accept quite a lot solar panel, but not all of them. You need to ensure two things before you buy a new solar panel for PowerElf:

1. The solar panel can provide a DC5521 port for PowerElf

2. The output voltage of the solar panel is 18-25V MAX.

We use lithium ion power battery inside, which is High energy density, No requirement for priming, Low maintenance and low Self-discharge rate.
Over voltage, over current, over temperature, over charged, over discharged and short circuit and more
Very sorry to tell you that this unit can't jump start a car/motorcycle.
We suggest 60watts to 150watts solar panel to recharge our portable power stations well.
Yes it can run two CPAP for one night by the AC outlet or DC port.
We use a shopify payment processor and Paypal to assist in securely processing your personally identifiable payment information. The credit card information that you provide is encrypted and transmitted directly to Paypal. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. You may find out more about how Paypal stores and uses your credit card information by accessing Paypal’s privacy policy.
You have successfully subscribed!